CommuniGate Systems' brings Biometrics to Contact Center workflows for improved customer satisfaction and secure authentication and approval services
1 October 2015, San Francisco, California - Berlin, Germany - CommuniGate Systems, the leader in super-efficient web and mobile Unified Communications technology unveils Biometric features for the CommuniGate Pro WebRTC equipped Contact Center solution. Customer care workflows are enhanced with ease of use authentication that drives customer satisfaction thru corporate responsibility of security over a customers information and transactions.
Contact Centers can now offer a better work flow to their customers with Biometrics for authentication and confirmation of approvals to better ensure validation driving security with ease of use. The CommuniGate ActiveAuth mobile application is a simple mobile app that leverages the finger scanner on equipped iOS devices. The application is fully capable to be embedded into corporate brand “loyalty program” mobile applications.
Examples of the benefits of the Biometrics solution for CommuniGate Contact Center:
Transactions are optimized by allowing the Contact Center Agent to request a validation sequence with Biometrics in the call session. Clients placing an order or using other sensitive data are able to provide to the Agent an approval via a finger scan. The session and approval or failure to get a good scan of the clients finger stamped and recorded into a CRM, ticketing system or external system APIs'.
Remote Agent authentication is perfectly designed with virtual work environments in mind. When you have many people entering the Contact Center environment from networks that can be home based or even hotel based, you need to be sure the right person is accessing the system and customer information. With the ActiveAuth features the Agents working remote can use the mobile application as a way to validate they really are who they say they are during login procedures.
CommuniGate Pro Contact Center ver2.0 features include:
- Web based Agents using WebRTC technology
- Integration to leading CRMs - MS Dynamics, Salesforce.com, Zoho & many more
- Encryption for secure calls
- Biometric Authentication and Validation services
- Advanced monitoring of active calls in "whisper mode"
- Call recording and injection into CRM, provisioning or ticketing systems
- Secure Instant Messaging and Chat rooms
- Fault tolerance with Dynamic Clustering
- Media transcoding of WebRTC to SIP
- Custom branding and extensibility
* BELOW THE CONTACT CENTER AGENT IS AN HTML5 CLIENT WITH WEBRTC FOR VOICE AND VIDEO CALLS SHOWING INTEGRATION TO MICROSOFT DYNAMICS CRM.
Contact Center can be deployed as a “Hybrid Cloud” where the systems are deployed in the customer data center. This model ensures that the customer has the confidence that their data, their infrastructure, and their customer information is always in their hands. The technology is deployed with the confidence that the product is fully supported, updated, and tuned by CommuniGate Systems. Pricing models are based upon the amount of users in a month or by year; with no restriction on features. All new features and benefits of feedback are rolled back into the product and provided to all members of the product.
Contact Center 2.0 with Biometrics features better ensures security and privacy over customer data and transactions. Contact us or a local partner today to learn more and take a trial of the most efficient simple to use solution for your customer relations.
About CommuniGate Systems
CommuniGate Systems develops the world’s most efficient and secure Unified Communications technology, enabling businesses of any size to better connect and collaborate. CommuniGate Pro provides unprecedented efficiency at extreme scale with an all active member Dynamic Cluster technology. The unique multi-threaded technology holds all known world records and has un-challenged performance delivering the best value to organizations that take security and efficiency seriously.
Companies that depend upon CommuniGate Pro for their secure Unified Communications include; NASA, British Airways, SITA, US Missile and Space Command, Lawrence Livermore National Laboratory, Los Alamos National Laboratory, Lockheed Martin, Aeroenvironment, along with more than 17,000 other businesses with more than 190 million end users.
San Francisco +1 415 569 2280
Berlin Phone: +49 30 2589 5018